Payment Policy
Accepted Payment Methods
| Method | Details | Processing Time |
|---|
| Credit/Debit Cards | Visa, Mastercard, American Express, Discover | Instant |
| PayPal | Checkout via PayPal account or guest card payment | Instant |
| Apple Pay | Available for iOS/Mac users | Instant |
| Google Pay | Available for Android/Web users | Instant |
| Klarna | "Pay Later" or installment options (UK/EU only) | 1–3 business days |
All transactions are encrypted using SSL technology.
Order Processing & Payment Verification
- Instant Confirmation: Most payments are approved immediately.
- Verification Checks: For security, some orders may require manual review (1–2 business hours).
- Failed Payments: If your payment fails, you'll receive an email with instructions to retry.
Currency & Pricing
- All prices are displayed in GBP (£).
- International customers: Your bank may apply conversion fees. Check with them for exact rates.
- Price Guarantee: Paid orders are honored even if item prices change later.
Refunds & Cancellations
Refund Processing
| Method | Timeline (After Approval) | Notes |
|---|
| Credit/Debit | 3–5 business days | Depends on your bank. |
| PayPal | 1–3 business days | Refunded to your PayPal balance. |
| Klarna | Up to 5 business days | Adjusts your installment plan. |
Order Cancellations
- Requests must be submitted within 1 hour of purchase via Contact Form.
- Orders already shipped cannot be canceled but may be returned (see Refund Policy).
Security & Fraud Prevention
- We use 3D Secure 2.0 authentication for card payments.
- AVS Checks: Billing addresses must match the cardholder's details.
- Suspicious activity may trigger order holds or cancellations for your protection.
Common Issues
"Payment Declined" Solutions
- Ensure your card details (number, CVV, expiry) are correct.
- Contact your bank to confirm international transactions are allowed.
- Try an alternate payment method (e.g., PayPal).
Pending Charges
- Pre-authorization holds may appear for 1–5 days but are not actual charges.