Shipping Policy
1. Controller
GameTemple.uk is operated by:
GameTemple Ltd
Example Street 123
London
United Kingdom
Managing Director: John Smith
Company Registration: 12345678
Court of Registration: London
VAT ID: GB123456789
Phone: 020-12345678
Email: privacy@gametemple.uk
📌 Visit us: 50 Victoria Street
London SW1H 0TL
United Kingdom
Телефон: +44 20 7946 0857
2. General Data Processing
We take the protection of your personal data very seriously and strictly adhere to the rules of data protection laws, especially the UK GDPR and Data Protection Act.
Personal data is only collected on this website to the extent technically necessary. Under no circumstances will the collected data be sold or otherwise passed on to third parties.
Use of our website is generally possible without providing personal data. Where personal data (such as name, address, or email addresses) is collected on our pages, this is always done on a voluntary basis where possible.
3. Collection and Processing of Personal Data
3.1 When Visiting Our Website
When simply using the website for information, we only collect the personal data that your browser transmits to our server. These are:
- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (specific page)
- Access status/HTTP status code
- Amount of data transferred
- Website from which the request comes
- Browser
- Operating system and its interface
- Language and version of the browser software
3.2 When Ordering in Our Shop
When ordering in our online shop, we collect the following data for contract processing:
- First and last name
- Billing and shipping address
- Email address
- Phone number (optional, for delivery arrangements)
- Payment data (depending on the chosen payment method)
- Order data (ordered items, quantity, prices)
4. Legal Bases of Data Processing
The processing of personal data is based on the following legal bases:
- Art. 6(1)(a) UK GDPR with the data subject's consent
- Art. 6(1)(b) UK GDPR for the fulfillment of contractual obligations
- Art. 6(1)(c) UK GDPR for the fulfillment of legal obligations
- Art. 6(1)(f) UK GDPR to protect legitimate interests
5. Cookies and Tracking Technologies
We use cookies and similar technologies to make our online shop more user-friendly and to increase security. Cookies are small text files stored on your device.
5.1 Necessary Cookies
These cookies are essential for the operation of the website:
- Session cookies to maintain the cart function
- Security cookies to protect against cross-site request forgery attacks
- Cookies for language selection
5.2 Analytics Cookies
With your consent (Art. 6(1)(a) UK GDPR) we use:
- Google Analytics for website usage analysis
- Matomo for anonymized usage statistics
- Hotjar to improve user experience
You can adjust the use of analytics cookies at any time in our cookie settings.
6. Data Disclosure to Third Parties
Your data will only be disclosed to third parties if required by law or necessary for contract processing:
- To shipping service providers (Royal Mail, DPD, UPS) for delivery of your order
- To payment service providers (PayPal, Stripe, Klarna) for payment processing
- To tax authorities to fulfill our tax obligations
- To IT service providers for system maintenance (data processing agreement as per Art. 28 UK GDPR)
No further commercial disclosure of your data will take place.
7. Data Security
We use the following technical and organizational measures to protect your data:
- Encryption of all data transmissions via TLS (Transport Layer Security)
- Regular security updates of our systems
- Access restrictions on a need-to-know basis
- Regular training of our employees in data protection
- Firewall and antivirus systems
- Pseudonymization and anonymization where possible
8. Storage Duration of Your Data
Your personal data is only stored as long as necessary for the respective purposes:
- Order data: 10 years (commercial and tax retention obligation)
- Contact data from inquiries: 3 years after last contact
- Newsletter subscription: until unsubscribed
- Log files: 7 days
After the storage periods expire, your data will be deleted or anonymized.
9. Your Rights as a Data Subject
Under the UK GDPR, you have the following rights:
- Right of access (Art. 15 UK GDPR) to the data stored about you
- Right to rectification (Art. 16 UK GDPR) of incorrect personal data
- Right to erasure (Art. 17 UK GDPR) under certain conditions
- Right to restriction of processing (Art. 18 UK GDPR)
- Right to object (Art. 21 UK GDPR) to processing
- Right to data portability (Art. 20 UK GDPR) in a structured, commonly used format
- Right to withdraw consent (Art. 7(3) UK GDPR)
- Right to lodge a complaint with a supervisory authority (Art. 77 UK GDPR)
To exercise your rights, please contact our Data Protection Officer:
External Data Protection Officer
John Smith
Example Road 2
London
Email: privacy@gametemple.uk
10. Changes to This Privacy Policy
We reserve the right to adapt this privacy policy to always comply with current legal requirements or to implement changes to our services in the privacy policy. The new privacy policy will apply to your next visit.
As of: 01 January 2025